Privacy Policy

Introduction

Rescue Hub LLC ("Company," "We," "Us," or "Our") respects your privacy and is committed to protecting it through compliance with this policy. This policy describes the types of information we may collect from organizational subscribers to our web-based educational monitoring and tracking services for fire companies, emergency service providers, or first responder services, along with their authorized users and trial users ("You").

This policy applies to information collected on our website (www.rescuehub.com), through email and electronic messages, mobile and desktop applications, and offline through telephone conversations.

Information We Collect

We collect several categories of information:

• Personal Information: Name, postal address, email address, telephone number, payment information, and other identifiers that allow us to contact you.
• Training and coursework-related information from authorized users.
• Internet connection details, equipment information, and usage statistics.

How We Collect Information

Information is gathered directly from users, from organizational subscribers (for authorized users), automatically through website navigation, and from vendors processing transactions.

Information You Provide

You may provide information through:

• Registration and subscription forms
• Training program details and hours logged
• Correspondence and survey responses
• Transaction details for subscriptions
• Search queries

Please note that authorized users' account information may be viewed by your supervisor or other employer personnel.

Automatic Data Collection

The website uses cookies and web beacons to collect browsing data, traffic information, IP addresses, and operating system details. This helps us estimate audience size and customize content.

How We Use Your Information

We use collected information to:

• Present website content to you
• Process transactions and provide requested services
• Fulfill contract obligations
• Notify you about changes
• Conduct research and analysis
• Contact you about third-party programs (with opt-out available)

Information Disclosure

Personal information sharing is limited to:

• Service fulfillment purposes
• Organizational subscribers (for authorized users)
• Contractors and service providers under confidentiality agreements
• Potential business successors in merger or sale scenarios
• Legal compliance and law enforcement requests

We will not share any information with other third-party users of the Services outside of your account or your organizational subscriber, if applicable, unless you choose to share it.

Stripe processes payment transactions independently. We also use Google Maps APIs, incorporating Google's privacy policy.

Tracking Technologies

The website uses Facebook and Twitter tracking pixels to gather data for advertising, measurement, and analytics purposes.

Your Choices

You can:

• Manage browser cookie settings
• Opt out of promotional emails by contacting support or clicking unsubscribe buttons

Data Access and Correction

You may review and modify personal information through your account profile or by emailing us. Deletion of user accounts results in deletion of personal information, though copies of your contributions may remain viewable in cached and archived pages.

Data Security

We implement reasonable measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

Payment information processed through Stripe Checkout is exchanged for a token, with the Company storing only the last four digits, expiration date, card type, and email address. All traffic is encrypted with SSL.

No data transmission across the internet can be guaranteed to be fully secure, and as a result, we assume no liability for any damage to you as the result of any misused, intercepted, or altered transmission.

Children

Our services are designed for first responder personnel tracking and are not designed for individuals under the age of 18. We do not knowingly solicit information from children under 18.

Changes to This Policy

Changes are posted on the website with notification on the homepage. You are responsible for checking updates periodically.

Contact Information

Support Email: support@rescuehub.com
Sales: (844) 737-7482 or sales@rescuehub.com
Address: Rescue Hub LLC, 7190 Sowul Dr., Concord TWP, OH 44077